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FAQ


1. How long are shipping times?

Your products will ship within 3-5 days of your order, and then take 20-30 days to reach your doorstep.

Note: Please consider that due to the COVID-19 pandemic the estimated shipping time could differ. Thank you very much in advance.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund.

Why?. Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic please, and we’ll give you your money back in full. If possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancelations are possible before the order is dispatched to our suppliers, what happens within the first 24h.

Sometimes orders get sent out before we can process the cancelation. So if you did cancel your order but still received the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.