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Return & Refund Policy


Returns

Instead of returning items, you can contact us for a full refund.

Why?. Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic please, and we’ll give you your money back in full. If possible, you can donate your product to a local charity or recycle it.

Refunds

In Eternal Zen Shop our customers come first. That's why we offer you a 100% refund, if something is wrong with your item purchased.

As said above, just contact us at: info@eternalzenshophotmail.com and tell us what went wrong, send along a pic please, and we’ll give you your money back in full. If possible, you can donate your product to a local charity or recycle it.


Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info@eternalzenshophotmail.com.

For any question or need of help, please do not hesitate to contact us at:

info@eternalzenshop.com

Your Eternal Zen Shop team!